Refunds. Real friction, not honor system.

How the refund window works

Standard window is 7 days from purchase, but ONLY for buyers who have not yet downloaded the report or clicked "I've accessed my report."

Once you download the dataset (or click the acknowledgment), the 7-day window closes immediately for that purchase. We log the download/acknowledgment timestamp.

If you want to evaluate before committing, use the public methodology disclosure and the free sample page on /fba-niche — those don't trigger the acknowledgment.

How to request a refund

Email hello@reportslab.org with the subject "Refund request" and the email used at purchase.

Refunds processed within 5 business days. Stripe returns funds within 5-10 business days after that.

For purchases within the window with no download on record: automatic approval, no questions. We send a confirmation and you're done.

For purchases outside the window OR with a download timestamp: refund denied unless Section 5 (Data errors) applies.

After 7 days, or after download

No refunds. You keep the report and the raw data files.

Why: digital data products can't be "returned." The 7-day window is the safety valve for buyers who realized the report didn't fit their need before consuming it. Once consumed, the value transfer is complete.

Disputed charges

If you dispute the charge with your bank instead of requesting a refund from us, we'll respond to the dispute with the purchase record, your agreement to the Terms, and the download/acknowledgment timestamp if applicable. Bank disputes are not a workaround for the refund policy and they create a permanent record on your credit file.

We'd rather refund you directly within the window than have you dispute. Email us.

Data errors (this one stays generous)

If a cited data point doesn't trace back to its stated source, or if a methodology claim is materially wrong, email us within 30 days of purchase. We verify, correct the report (and the methodology disclosure), and refund you in full if you want one. This applies regardless of whether you've downloaded the report, regardless of the 7-day window.

Why this stays generous: data accuracy is our responsibility, not yours. If we ship bad sourcing, you don't have to justify a refund.

Team licenses

Refunds for team licenses (10+ seats): same 7-day-no-download rule applies at the org level. If no team member has downloaded, full refund within 7 days. If any team member has downloaded, the license is non-refundable but seats remain active.

What this policy doesn't cover

Purchases through resellers or third-party marketplaces — that vendor's refund policy applies. We don't process refunds for third-party purchases.

Changes to this policy

If we change this policy in a way that reduces your rights (shorter window, more restrictions), the change doesn't apply to purchases made before the change. The "Last updated" date below will reflect any change.

Contact

Email hello@reportslab.org. We respond within 5 business days.